Fiserv Sucks Customer Reviews and Feedback
Fiserv, Inc. is a global provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. In October 2015, American Banker and BAI ranked the company third by revenue among technology providers to U.S. banks. Fiserv reported total revenue of $10.187 billion in 2019. In summer of 2018, Fiserv obtained the naming rights to the Fiserv Forum, home to the Milwaukee Bucks, for 25 years. Fiserv has been named as 2020 Fortune World's Most Admired Companies, the seventh consecutive year it has earned this recognition and 10 times in the last 12 years.
An angry customer said this in a review "Fiserv is a joke. I am a customer of one of their military clients. I am a IT professional by trade and I have never seen such shoddy work by a company that works so hard to keep up apparences. Simple app development is a joke. Finger print loading, to app testing, nothing was tested or polished to 2020 standards before efore handing it to the client. The app looks like a child from 2002 made it. There has been several ongoing issues with my banks software ever since Fiserv signed their contract. I have been my bank beta tester and have seen this company's effort. Not only can they not seem to hire anyone that knows basic android app development, they cannot perform basic integration between other companies that my bank has contracted with. This places communication is non existent. Once the contract is signed and they have your money the support dries up immediately. This company will be investigated by multiple alphabet soup Government agencies in the near future. Stay away if your a credit union or a bank. There are many more better software companies out there."
ITI used to be great. Fiserv as it sits currently is an absolute embarrassment of a company. They follow EXTREMELY outdated, insecure practices which are sometimes downright illegal. What's worse is that management covers a lot of it up and pretends like everything is fine. Their recent changes to increase health insurance costs based on paycheck size takes the company one step away from total nuclear implosion. I have heard support managers LAUGHING AT CLIENTS' PROBLEMS behind their backs.
STAY FAR AWAY FROM FISERV.
James says"Worked here for 4 years. Everything was fine until he asswipes from First Data took over. "
Nikkei says"In 2019, the annual total compensation of Frank J. Bisignano was $40,263,383. The annual total compensation of the median employee at Fiserv was $65,254. The ratio of Frank J. Bisignano\'s pay to the pay of median employee was therefore 617 to 1. As C.E.O. of First Data, Total Reported Compensation: $102,210,396 Pay Ratio: 2,028 Mr. Bisignano was the second-highest paid chief executive in the country this year, and one of only two on the Equilar list to earn more than $100 million. Mr. Bisignano is routinely granted humongous pay packages by his board of directors. He was awarded $51.6 million in 2015. The median salary at First Data, which processes credit-card transactions, was $50,406, resulting in one of the highest pay ratios — 2,028 — on the Equilar list. First Data, which did not reply to requests for comment, promotes an employee-ownership model in which stock is a part of every employee’s compensation, and “everyone is a shareholder and is rewarded as the company performs better.” That doesn’t mean the equity is evenly distributed. “Some people are getting more equity than others,” said Louis Hyman, a business historian at Cornell University. “It seems like another way to get people to work harder for a smaller cut of the pie.”"
Cappy711 says"I worked for the company. Management is a joke and the technology is so dated and old within the platform it’s painful. Stay far way from this modern day joke of a straw house ready to implode. "
James says"As a workplace, this dump is bottom of the barrel STAY AWAY!"
Mark says"I am a support resource at a bank that uses Fiserv\'s products. I\'ll never forget the day I was on a call with the Fiserv application support team. Their buggy \"ESF\" was not working and their lead, I think his name was Prasanna, was arguing with another Fiserv associate in front of us, while we were on the call. It\'s bad enough their products don\'t work, but to hear them yell at each other is simply inexcusable and unprofessional; avoid at ALL costs."
Small Town Bank Customer says"Finally closing my accounts at my small three-branch bank. Years of unreliable online service. Great local staff but why does mgmt continue to use these Fiserv stiffs?? Outages at all hours: business, evening, weekend. Always a crap shoot. Do I get to pay bills tonight or not? Have to phone tellers during business hrs to get balances, etc. Nothing changes. Enough--bye bye. FISERV SUCKS. "
Samuel Lorenz says"FirstData / Fiserv - So my fiance and I own L&L Tech Solutions. It is an electronic store and we focus primarily on e-commerce however we do have a few retail locations. We wanted our banking and merchant processing to be the same and we were processing our payments before with Amazon payments and the fees were pretty high. So our banker Eric ** at Huntington North Canton Ohio advised my fiance and I that setting up an account with them we would have a merchant account and be able to process payments with them. Before we switch to everything over we made Eric reassure us that we would not have any problems as PayPal had held $40,000 on our store as PayPal is typical of doing this. Branch manager advises that this would not happen and we were good to go! We started to promote/advertise heavily around Black Friday and Cyber Monday We did roughly $80,000 in sales in that time period. First Data withheld all of the money from all of our transactions. We sold around 100 laptops for $8,000 and since this was not the average ticket that we signed up for it caused a concern/red flag on the account. a security department reached out to us advising us that we needed the submit tracking details and other information about the customer and our products etc typical security review. So we submitted all the documents and we waited a few days still nothing heard back. But this time Thanksgiving has came and gone the security review department was out for the entire week. December 1st we finally get contacted back telling us that we need to submit more information and that they would not be releasing our funds. We submitted more documentation showing shipments tracking information supplier receipts invoices etc the money still has yet to be released. By this point all of the customers are starting to leave negative reviews and be very upset as they have not received any information about the product over 300 customers now mad and calling us asking where the product is. We had no answer for them only what First Data told us and this was that way for that three or four weeks. This Monday I finally gave up I'm canceling all the orders refunding them and hoping the customers repurchase with us under Amazon payments. Over $50,000 gone!! Run run run far away from First Data and anything to do with it! If your processing payments right now with them or another credit card processor switch over to square stripe or another online processor. How can a company legally take $50,000 and not give it to who it's owed to?"
David Lee says"Oh dear Oh dear, I should have read the previous reviews. I was signed up by a rep who promised the earth and as soon as the contract had been signed, became unobtainable. Card payments are going through ok but there are quite a few issues regarding charges that I am unable to find anyone to discuss with. Only been with them for 3 weeks so not looking forward to the next 4 years and 49 weeks."
Ursh Stevens says"Do not use this company. The sales person hounded me just after my children lost their dad. I am signed up to god knows what as he promised me the Earth. Con men the lot of them. My anxiety is through the roof. I trusted the salesman but have been conned big time & now he doesn’t want to know! Please do not use them."
Baz Baz says"This is the worst company that I have dealt with in 30 years of business stay clear you have been warned to much to mention how bad !!!"
Lee Hayden says"Please do not use this company. I have been let me down very badly, faulty equipment which they offered to replace however, they are now out of stock and not returning calls, messages or email. Please beware this company will screw you over."
Jason Beer says"Been with them about 8 weeks and all was fine. This week all cards were being declined, short story they had closed our account without warning. Turns out they wanted to see a bank statement, but obviously don’t see the need to just use any form communication to ask for this. Instead they just close the account and leave us to chase to try and resolve. We supply bank statement and account is reactivated. Works for 2 days and account closes again on a Saturday, and the clowns who are unable to communicate don’t work Saturdays. It was also First Data that tempted us away from Global Payments in the first place. Now starting to regret changing."
Posh says"READ THEIR CONTRACT as I unfortunately trusted the word of the sales person. And I do believe the contract asks to waiver some rights, even if you are a sole trader.. other wording in the contract 'you have a short time to cancel' no specific amount of days mentioned, I was told the contract was 18 months, then, after I signed, told that was an opt out clause, I still have to pay a cancellation fee, £100 at 18 months. Restocking or re packaging charge, £190 plus vat, No wonder the sales person stayed on the phone with me while I opened the emal document and signed it! When I complained I felt accused, they are very defensive, it is hard work to deal with this company... Hard to prove in court what is said over the phone. The thing that gets me is all it is, is one little card machine in the shop, it is like I have signed my life away with them. Very exhausting to communicate with them. The complaints email bounced back too. Easier to give them my money and write a bad review but isn't that how bullies get their money"
Damian says"DO NOT USE! Changing the name from First Data because of the shocking reputation the company has got shouldn't be allowed! Sold by a dodgy walk in salesman, my naive girlfriend at the time was conned into signing up to a long 5 YEAR agreement! The fees have been ridiculous, and we just couldn't wait til the contract ended so ended it early, obviously with fees. We followed the T&C's for cancelling and get an email back from them saying the contract with payment sense and partners will cancel in 30 days, plus the address to return the terminal to. All done right? No... They tell us to return the terminal and we do, now 6 months later we are still getting emails and letters from first data their partner in supplying the terminal saying that we didn't cancel the agreement with them demanding the monthly rent and terminal return fees...it's just a joke, calculated and just cleverly hide things in t&c's etc to just screw you over and get money from you. Both Payment sense and First Data are terrible and we feel conned from our contract with them. DO NOT USE!"
Simon Bates says"Oh dear, I should have read the previous reviews. I was signed up by a rep who promised the earth and as soon as the contract had been signed, became unobtainable. Card payments are going through ok but there are quite a few issues regarding charges that I am unable to find anyone to discuss with. Only been with them for 3 weeks so not looking forward to the next 4 years and 49 weeks."
TheSoulOf1 says"Systems Engineer, Sr - Mainframe at Fiserv, Inc. https://t.co/36ChT8O5rX"
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MrTopStep says"FINTECH MEGADEALS: How FIS-Worldpay, Fiserv-First Data, and Global Payments-TSYS will reshape the payments landscap… https://t.co/cBOKkemi49"
In The News
Milwaukee Business Journal reports"Acquisition of First Data lifts Fiserv's 2019 revenue to $14.5B, adjusted 4Q earnings miss"
Milwaukee Business News reports"Fiserv subsidiary paying $40 million to settle fraud allegations - BizTimes"
Motley Fool reports"Is Fiserv a Buy?"
Motley Fool reports"Is Fiserv Stock a Buy?"